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VIRTUAL OFFICE

Are you starting your own business and need to save cash? Do you want to test the sometimes turbulent waters of the business world first before you sign a lease for office space or get a mortgage for a building? Does your business lend itself well to operating in a virtual environment? Are your employees willing to work from their homes, cars, or other moving targets? Or, do you simply think the environmental benefits are reason enough to consider a virtual work space?

Virtual Office model is used by companies that want to consolidate their communications, reduce costs and achieve more cohesive corporate images. To implement the model, a company has to install a single IP PBX system in its headquarters and distribute to employees IP phones or regular phones with VoIP adapters. Employees can make intra-office and inter-office phone calls through dialing PBX extensions. Such calls are routed through the Internet and are practically free. Company customers, on the other side, can dial a single inbound number plus extensions in order to reach the company's employees. The latter receive the calls on their IP/Regular Phones at any location with Internet connectivity.

Virtual Office is an affordable, easy-to-use alternative to traditional PBX systems that allows users anywhere in the world to be part of a VoIP-hosted virtual phone system that includes auto attendants, conference bridges, extension-to-extension dialing, business class voicemail and ring groups, in addition to a rich variety of other business class PBX features normally found on premise based PBX systems. Virtual Office reduces an organization's telecommunications total cost of ownership (TCO) with a minimal initial investment combined with unlimited local and long distance business calling in the United States and Canada and access to Sedna's low international rates.

Virtual Office allows users anywhere in the world to group multiple Sedna's VoIP lines into a virtual business telephone system that includes a host of PBX features. Virtual Office gives small businesses geographic independence and flexibility, providing feature-rich telephones that bring together dispersed staff to sound like one office location or to appear as satellite offices located all over the world.

Virtual Office is a feature-rich broadband Internet-based PBX service for small and mid-sized
organizations with big ambitions. Some of the reasons why Virtual Office is a compelling service
and a wise telecommunication investment are:

Unlimited Calling – using the Internet backbone for routing telephone calls
substantially reduces phone bills

- 3-digit extension-to-extension calling anywhere in the world
- calling to any telephone number in the United States and Canada
- calling from any telephone worldwide
- calling to and from any other Sedna Globe subscriber worldwide

Auto-Attendant – a powerful automated system that replaces the need for a
receptionist

- dial by extension
- dial by name
- company directory
- ring group
- can be customized for the specific needs of the customer for more options and voice prompts

Full Featured Conference Bridge – an audio conferencing system that provides a way to
hold meetings involving participants at multiple sites, saving travel time and expense
for all involved

- conference with Virtual Office extensions and outside lines
- up to 20 participants can be in the conference
- administrator modes that allow calling out and dropping parties from the conference
- password protected
- automatic email confirmation of conference bridge reservation

Business-class Voicemail - a powerful tool when you cannot answer the phone

- up to 8 pre-recorded greeting options (full name, internal, external, after-hours, lunch,
meeting, weekend, vacation)
- password protected
- message forwarding capability
- voicemail automatically generates email notification that can be turned on or off
- a valid email address is capable of receiving notificiation with attachment

Music/Messaging On Hold – replaces dead air with melodic music or important
information

- customers provide the .au file that we use
- conference invitees are treated to music while waiting for others to join

Call Park / Call Pick-Up – gives a receptionist the flexibility to park a call while paging
the recipient

- call parked in extension will ring until the line is picked up
- a parked call can be picked up by any extension within the organization

Do Not Disturb (DND) – when you need quiet time to finish a project
- put your telephone in a state that will not ring and calls automatically will be forwarded to
voicemail (or to a busy signal if voicemail is turned off)
Local Time Zone Management – eliminates the need for a clock on your desk
-phone displays the local time zone of the physical location
-local time of message received

Call Transfer – route calls with ease
- extension to extension is free
- extension to PSTN at regular billing rate
- 1-step transfer: "blind transfer"
- 2-step transfer: "transfer with announcement"

Automatic Call Forwarding with Selective Rules – eliminates the need for human
intervention
- busy (on configuration)
- on no answer (on configuration)
- unconditional (controllable by the user on the phone or by calling the voicemail system)
3-way Conference – quickly get a second opinion
- add an inside caller
- add an outside caller
- drop the last caller

Caller-ID and Call Waiting Caller-ID – helps determine if this is a call that can wait or
not
-number and name (if programmed in) of incoming call appears on display
Stutter Tone Notifications – advises if your phone is accepting calls or if you have any
messages
- on call forward, do not disturb or new voicemail

Distinctive Ringing – advises you on whether an insider or an outsider is calling you
- internal calls will distinguished by a single ring
- external calls will be distinguished by a two rings

Voicemail Notification via E-mail – if you have access to an email account, you can get
your voicemail messages
- alert notification or with voicemail audio file attachment

Voicemail Forward to Another Extension – with the press of a few buttons, send a key
message on to others
- a user can forward a message to another user on their system to share information

Ring Groups – any member in a group can pick up
- incoming calls can be routed to a group of phones simultaneously
- great for a team of customer service reps or sales people
Online, Real-time Monthly Billing Statement – go paperless and have updates on usage
- with call logs of all direct-inward-dial numbers
Optional Features:

Switchboard Software Application - a powerful PC-based receptionist control console
- allows multiple call viewing and handling
- direct transfer to extension's voicemail
- allows for supervised transfers
- direct status view of extensions: In-Use (green dot), Do Not Disturb, Out of Service

Virtual Phone Numbers - secondary numbers that rings through to a primary number
- can be from most area codes in the U.S., thereby providing enormous savings to people
phoning you from that selected area code
- virtually eliminates long-distance phoning charges for anyone calling within that number's area
code
- can be pointed at different extensions at different times providing phone coverage flexibility
- can be pointed to the auto-attendant so that incoming callers can reach different extensions
without manual intervention or callers can be routed to voicemail 24/7
- can be pointed at a conference bridge so that a conference invitee has a clean and quick
avenue into a conference call
- can be pointed at a voicemail box with only outgoing messages like business hours, directions
or special promotional information

We also offer toll-free numbers in conjunction with our unlimited calling plans that provide your
callers the ability to phone you for no charge regardless of their location inside the US or your
location worldwide.  Toll-free service



 
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