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| TURNKEY SOLUTION |
Prime candidates for VoIP solutions are those companies seeking the tactical advantage of cost reduction in telecommunications and network management. They include:
- Companies with many branch offices and a significant volume of telecommunications among them and headquarters.
- Fast-growing companies that are frequently changing their voice systems by adding many users or making many moves and changes.
- Companies with a very mobile workforce or who are migrating towards having employees work substantially from home.
- Companies with centralized IT management and limited staff or skills at remote locations.
- Companies with a high dependence on telephone communications. These include companies with customer contact centers for sales and support.The advantages of VoIP, however, aren’t limited to cost savings. VoIP enables many new applications that promote productivity as well. Presence applications let users log in anywhere and receive calls routed to them along with related data. Unified messaging lets users manage email and voicemail from one desktop GUI. Voicemails can be sent to e-mail addresses and then forwarded to other phones and locations from the Web browser. A call can ring multiple numbers simultaneously for conferencing. Dialed, missed, and received calls can be logged. Speech-to-text services can be implemented. Customers who are attracted to the strategic advantages of VoIP include:
- Companies that aggressively seek out new technology applications that operate over IP data networks for strategic competitive advantage
- Early adopters and extensive users of video conferencing
- Early adopters of unified voice and email messaging
- Companies with many users of personal productivity applications, such as PDAs.Sales opportunities for VoIP solutions typically open up when:
- A PBX has reached its maximum configured capacity, yet additional users or phones need
to be added.
- A company’s investment in legacy voice infrastructure (PBX) is fully depreciated.
- Maintaining and upgrading the legacy PBX equipment has become too difficult and expensive. Parts can be hard to find and expertise can be in short supply.
- Companies undergo significant changes, such as opening new offices, relocations, acquisitions, and divestitures.
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